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Science Plus International Conference

Hanoi, Vietnam 08-12-2025

Service Delivery and Complaint Management for Strata Housing By Property Managers– Conceptual Framework

Pages: 1-8
Author: Yasmin Mohd Adnan, Zarita Ahmad, Abdul Ghani Sarip, Ain Farhana Jamaludin, Faizal Fuad

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WRL Cited • 8

Beyond Digitalisation: Evaluating Fintech Adoption in Complaint Handling for Residential Strata Property Management in Malaysia

Pages: 9-15
Author: Zarita Ahmad Baharum, Yasmin Mohd Adnan, Abdul Ghani Sarip, Ain Farhana Jamaludin, Mohd Faizal Foad

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WRL Cited • 8

The Digital Transformation of Complaint Handling: The Case of Property Management Applications in Malaysian Strata Housing

Pages: 16-21
Author: Abdul Ghani Sarip, Yasmin Mohd Adnan, Zarita Ahmad, Ain Farhana Jamaludin, Faizal Fuad

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WRL Cited • 7

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