Proceeding Details
| Title : THE IRES INTERNATIONAL CONFERENCE |
| Conference Place & Date: Hamilton, New Zealand 06-05-2018 |
THE IRES INTERNATIONAL CONFERENCE
| The Impact of Self-Service Technology Service Quality Toward E-Satisfaction at Pt Kereta Api Indonesia (Persero) | |||||||||||
| Page(s): | 1-7 | ||||||||||
| Author | Herry Irawan, Sarrah Azka Ditya | ||||||||||
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| A Gap Analysis of Mobile Service Quality Between Manager's Perception and Customer's Perception | |||||||||||
| Page(s): | 8-14 | ||||||||||
| Author | Herry Irawan, Muthia Fauziyah, Alfira Sofia | ||||||||||
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