Paper Title
The Expectation, Perception and Brand Loyalty of Students of Public Universities in North-Eastern Thailand

Abstract
The objectives of this research were 1) to study students’ expectations and perceptions of services provided by public universities in north-eastern Thailand. 2) to compare students’ expectations and perceptions of services provided by public universities in north-eastern Thailand. 3) to study the relationship between perceptions of service quality and brand loyalty of students to public universities in north-eastern Thailand. The populations were 60,834 undergraduate students in public universities in north-eastern Thailand. The samples were 402 undergraduate students chosen by Taro Yamane’s formula. The research instrument was a questionnaire. Data were analyzed by using frequency, percentage, mean, standard deviation (S.D.), Pearson correlation coefficient, and t-test. The results were: 1) the students’ expectations and perceptions of services provided by public universities in north-eastern Thailand were at the ‘the most satisfied’ level. 2) The comparison between students’ expectations and perceptions of services provided by public universities in north-eastern Thailand was not different. 3) The relationship between perceptions of service quality and brand loyalty of students to public university in north-eastern Thailand was related in a ‘high’ level statistical significant different at 0.01 level. Index Terms - Brand Loyalty, Public Universities in North-Eastern Thailand, Service Quality.