Paper Title
The Role Of Knowledge Management Process In Creation Customer Value: Evidence From Pakistan

Abstract
The main aim of this study is to provide the empirical evidence that how can organizations create customer value from knowledge management processes (absorptive capacity, knowledge transfer and knowledge application) and the combination of them. The combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers. For this purpose, data was collected form employees and their manager of commercials banks of Pakistan. Self administrated questionnaires were used to collected data. SPSS 22 was used for data analysis. Factor analysis and Cronbach�s alpha were used to test the validity and reliability of the measured constructs. Similarly, correlation and regression analysis indicated that all the study variables were positively and significantly related to each other. Key Words - KM Processes, absorptive capacity, knowledge transfer, knowledge application, Pakistan.