Framework Of Creating An Interactive Knowledge Based Social Media Hub To Enhance Stakeholder’s Engagement In Healthcare Industry
The purpose of this paper is to propose a model that can be used to assist healthcare industry to enhance their operations through stakeholders’ engagement. The current research has focused on use of social media in knowledge management, but little is known about how social media tools be used to support knowledge management in healthcare industry. This study, therefore, seeks to make a number of contributions: 1) exploring importance of stakeholders in healthcare industry; 2) developing a framework that integrating social media tools into a web-based knowledge management platform.
Index Terms—Stakeholders, Healthcare Industry, Knowledge Management, Social Media