The influence of strategic planning of Tqm on performance improvement “a study case of libyan airlines company”
The main objective of this study is to identify The Influence of Strategic planning of total quality management with its dimensions (the vision, the mission, the strategic objectives and the time) on performance improvement with its dimensions (The employees' satisfaction and improvement of employees' efficiency) of Libyan airlines. The sample of study consists some of the employees of the Libyan airlines company in Libya including heads of department, directors, and managers (200). In order to achieve the objectives of the study, the researcher designed a questionnaire consisting of (37) questions. Data were analyzed using relevant statistical methods, and the study relied descriptive analytical method.
Keywords- TQM, Strategic Planning, Libyan Airlines