English For Workplace: What Do We Need To Teach?
Malaysian employers have considerable reservations when it comes to graduates’ employability skills, particularly their flawed English language competence. Given the challenges faced by higher education institutions in Malaysia to match employers’ requirements, there is a need to initiate holistic and comprehensive research on the curriculum practices of current English for Occupational Purposes (EOP) courses. This study pursues to better comprehend employers’ perspectives, expectations and practices in dealing with the English language demands of the workplace environment. This paper will define Professional Communication Skills (PCS) by looking at the needs and requirements of Malaysian stakeholders, namely employers, the government and academia. This component explores the requirements, suggestions as well as common practices in relation to English language communication carried out at the workplace in the public and private sectors in Malaysia as voiced by the stakeholders. This qualitative study sits within the interpretivist paradigm, where data were primarily drawn from in-depth interviews with 24 respondents. This study has yielded findings that make an original contribution to both the theory and practice of English language literacies. The outcomes are especially beneficial for informing policy makers’ agendas in producing competent graduates for the future local and global workforce.