Paper Title
Factors Influencing The Customer Satisfaction In Thai Low Cost Airline Industry: A Conceptual Framework

Abstract
This study presents the conceptual framework, which determines all factors influencing the customer satisfaction in Thai low cost airline industry. According to that, the study aims to exhibit all the possible factors that impact customer satisfaction in Thai low cost airline industry, to generate the potentials and advantages of Thai low cost airline among worldwide. Because of the attractive travelling destination, Thailand has been one of the countries that most of traveller both Asia and the rest of the world select as their destination, which the low cost airline industry becomes an important alternative of the customers. Nowadays, there are high competitive among low cost airline industry including products, cost and quality that influence the customer satisfaction all are develop in concept of service quality, E-Service quality. Also, increasing the effective and efficiency of the Thai low cost airline industry. Keywords� E-Service quality, Service quality, Customer satisfaction ,Low cost airline.