Paper Title
Communication And It�s Importance In Small Hotel Enterprises: A Research On Silifke / Mersin
Abstract
The number of small hotel management is increasing day by day. In particular, boutiques and small family enterprises provide the emergence of new entrepreneurs. This type of accommodation enterprises are the most intense socio-economic unit of human relationships. Accommodation enterprises engage in eating and drinking, having fun, relaxation, etc. combination of many services. Contact the guest has a very important role for their happiness. In particular, such companies also benefit from other means of communication in the management process. The impact of globalization on the world of information sharing has increased and change and development has become inevitable. This situation has led to an increase in the competition. to maintain their assets that enterprises must have a sound knowledge of communication. Human is the most important element of communication and accomodation business. Therefore, enterprises should be used in effective communication techniques. Most of the research on communication issues in the hospitality business so far not made a big hotel on businesses; subject suggests that there is a lack of hotels in assessing small businesses Most of the research on communication issues in the hospitality business so far made about a big hotel on enterprises; this subject suggests that there is a lack of hotels in assessing small enterprises. This research built on communication issues in small hotel enterprises and researchers tried to find problems encountered. The study was conducted in Silifke the tourist resort of Mersin. A questionnaire prepared for study and it has applied on small hotels managers and their answers evaluated. Result of the study despite accepting that it is important to contact the manager, they have problems in identifying, it has been determined they are unable to practice enough
Index Terms- Communition, Small Hotel Enterprises