Paper Title
Empowerment Lead to Service Innovation: Exploring the Motivational Effect of Participative Leadership on Front-Line Employees in Taiwan’s Hotel Industry

Abstract
This study aims to explore the causal relationship about how participative leadership affects service innovative outcomes. A valid sample of 112 hotel industry first-line staffs was investigated in this study, and the collected data were used for subsequent statistical analysis This study noted that psychological empowerment mediated the positive relationship between participative leadership and service innovative behavior. Based on leadership and knowledge management literature, this study noted that participative leadership can foster first-line employees’ service innovation behavior through psychological empowerment. Implication for hotel managers and practical suggestions were discussed. Keywords - Participative Leadership, Psychological Empowerment, and Service Innovation Performance