Paper Title
Moving towards a Holistic Comprehension of Training Research in Information Technology Across Information Systems and Human-Computer Interaction: An Exhaustive Review.
Abstract
Exploring concerns in the realm of training and human-computer interaction, researchers share a mutual interest in ensuring users possess proficient Information Technologies (IT) skills. These skills empower users to utilize IT effectively and engage in a positive human-to-computer interaction. Despite Information System (IS) researchers' commendable efforts over the past thirty years to identify optimal methods for cultivating users' IT skills, the current IT landscape presents challenges for organizations in maintaining employee training and keeping pace with skill updates. Consequently, it is imperative for the IS community to proactively address these challenges through targeted research initiatives.
This endeavor initiates a comprehensive review of training research published in major IS and Human-Computer Interaction (HCI) journals over the past three decades. The goal is to amalgamate findings, offer an integrative understanding of IT training research, and suggest avenues for future exploration.
Analysis reveals that while IS research on training has made consistent strides in advancing knowledge about various IT training methods and cognitive learning processes, there remain notable gaps. Previous research has predominantly concentrated on the training program itself, neglecting pre and post-program activities. Additionally, a limited set of theoretical foundations has been employed, and the focus has often been on specific topics and single-user systems rather than holistic enterprise systems. Crucial aspects such as enhancing user motivation before training, ensuring the transfer of training skills to the workplace, evaluating training effectiveness, and supporting continued user learning post-training have not received adequate attention.
Identifying these gaps, the study highlights various research opportunities by delving into less-explored theories. Researchers are encouraged to continue addressing these gaps and developing innovative methods to facilitate employee learning through emerging channels like e-learning and social media.