Paper Title
Construction Claim Problems In Malaysia

The construction industry in Malaysia is large and it involves multidisciplinary participants. There is high frequency of disputes arising from construction contract claims. Even with the most expert understanding of construction contract clauses and the most equitable risk-allocation management, claims will continue to present problems if they are poorly managed in practice. This research presents the results of interview with 25 contractors and 19 consultants on the claim issues and problems in Malaysia construction industry. The main findings which indicate that the lack of site staff awareness to proactively detect claims, inaccessibility or unavailability of relevant documents, and conflicts arising during owner/contractor negotiation are all critical problems associated with the process of claim management. The problems observed from this research could be used to solve or improve the contractors´┐Ż claim management system. Keywords- Construction Claims, Claims Introduction