Paper Title
REQUIREMENTS ENGINEERING PRACTICES IN E-GOVERNMENT PROJECTS – A SYSTEMATIC LITERATURE REVIEW

Abstract
Abstract - In recent years, e-government has gained significant popularity and has become a crucial component of public sector reform initiatives worldwide. However, despite the widespread adoption of e-government in many developing countries to enhance governance, public service delivery, and national development goals, the outcomes have not always met expectations. To develop an effective e-government system, it is essential to have a comprehensive understanding of previous works in the field, which can be obtained through extensive literature reviews. Thorough literature reviews are critical in enabling academics and practitioners to apply the latest research findings to their work. Furthermore, requirement engineering (RE) is a vital factor in the success of e-government systems. This study incorporates a Systematic Literature Review (SLR) that examines the use of RE practices in e-government projects, assesses their effectiveness in achieving project success, identifies factors that contribute to the failure of e-government projects, and explores the relationship between these factors and the utilization of RE practices. Through an extensive search of electronic databases, a total of 85 relevant articles were identified and analyzed for quality. The articles were screened, and assessed for quality, and data were extracted for analysis. The finalized number of papers were64 papers. The specific challenges faced by government agencies such as ensuring user engagement and satisfaction with online services, representing constituents in solution planning, implementing enterprise systems, and selecting and integrating commercial off-the-shelf technology, require careful consideration of requirements practices in the context of e-government. The results revealed seven significant factors that can minimize e-governance project failures areeffective project management practices, Clear Vision and objectives, User-Centric Design and Usability,Continuous Evaluation and Learning,stakeholder involvement, Top management and government support, and Change management and Communication. The failure factors in e-governance projects were found to be related to Inadequate understanding of stakeholders' needs, Poor system design, Scope creep, and lack of stakeholder involvement. However, the current literature on RE practices in e-governance projects has limitations, particularly in terms of limited empirical studies and the need for further research on the efficiency of RE practices in achieving project success. These areas present opportunities for future investigation and development in the field of RE practices in e-governance projects. Keywords - Requirement Engineering, e-Government Projects, Project Success, Failure Factors, Systematic Literature Review, Conceptual Model