Paper Title
EFFECTS OF GOVERNANCE ON THE PERFORMANCE AND SERVICE DELIVERY IN ZIMBABWE URBAN COUNCILS: THE CASE OF HARARE MUNICIPALITY

Abstract
Abstract - Governance has grown to be a vital factor that businesses and organizations must take into account. This is mostly because it tends to have a multiplier effect on performance and service delivery. But stories of governance problems that lost the different corporations a lot of money have been flooding the media. The Zimbabwe Harare City Council is a good example. It was important to make the case for Zimbabwe's Harare City Council because there is conflicting data in the literature regarding how governance influences performance in other countries' urban councils. This study uses Harare as a case study to analyze municipal governance and service delivery in Zimbabwean metropolitan areas. It examines the performance and service delivery patterns of local governments as well as how easily residents may obtain these services. The use of case studies, qualitative research techniques, and exploratory research methodologies were all part of the research process. This study determined that Harare's governance structures are weak, which is evident in the city's subpar service delivery. The Harare population has been let down by the governance and service delivery systems, which fall short of expectations. The Harare City Council should take action to lessen corruption, especially by creating and upholding policies that promote accountability and openness in the distribution of funds and spending. Successful Meetings. Democratic decision-making is centered on open and public gatherings. Keywords - Harare; Governance; Service Delivery; Performance; Urban Municipalities