INNOVATIVE AND CUSTOMIZED PROCESS EXCELLENCE FOR EARLY PATIENT DISCHARGE RIDE (REENGINEERING INITIATIVES FOR DISCHARGE EFFICIENCY) MECHANISM
The Hospital Discharge Process is indeed a complicated and risky process that needs to be addressed. Unfortunately, it is characterized by fragmented, haphazard, and nonstandardized care, which leads to various issues regarding the efficiency and effectiveness of the process. It is essential to find advanced solutions and assess the situation thoroughly to ensure patients receive the best care.
We aim to improve the Discharge Process by identifying and addressing any issues causing delays or complications for patients and healthcare providers. By streamlining the process and minimizing discharge time, we can reduce readmission rates and ultimately increase patient satisfaction while improving profitability for healthcare organizations. We focus on ensuring a safe and efficient discharge that meets the needs of everyone involved.
Materials & Methods:
The study used various techniques, including quantitative and qualitative methodologies and industrial engineering principles like Lean Six Sigma and Deming's Wheel. The researchers also employed process mapping and failure mode and effects analysis methods. Their approach was highly meticulous and thorough.
We analyzed the existing Discharge Process and found several errors. To improve it, we developed and implemented the RIDE mechanism, which included interventions in different Clinical and Administrative Discharge Process steps. This resulted in a significant reduction in Discharge time by 47% to less than 45 minutes (p<0.04), a 35% reduction in other errors (p<0.05), and a sigma level of 4.8. Additionally, Hospital Readmission Rates decreased.
Our research shows that implementing a complete 360-degree improvement process for Hospital Discharge can lead to positive results in Care delivery, Patient Satisfaction, and Safety. Therefore, we recommend that healthcare facilities adopt this approach as a best practice proposition.
Keywords - Discharge, Lean Six Sigma, RIDE, Readmission