Paper Title
Those Who Can Teach: The Power Of Experiential Learning

Many new employees feel “well trained but unprepared” (Kress-Shull, 2000) commonly because their training has been largely classroom/powerpoint driven. The same judgment is often made by those who employ them. While many customer/client-facing professionals undergo a high level of training, nothing quite prepares them for performing the skills outside the classroom. Experiential learning is one of the most pure and basic forms of learning (Kolb, 1984), and when used within training it develops creative thinking, self-confidence, and self-reflection. Practice of skills in a safe environment enables delegates to reflect on their performance and understand that they have a) been through it once before should they face it again, and b) experience to draw from. This will enable greater confidence when performing the skill at a later date (Boal, 1979). On an action research basis, learners were given the opportunity to participate in experiential learning sessions to develop employability skills (alongside those run by the careers department of the university). From the feedback received, learners felt an interactive approach to be most helpful in developing not only their skills but their confidence as well. Index terms- Experiential learning, employee training