E-Government Initiative: Port Paperless Operations in Ghana
Ghana has two main seaports namely; Temaharbour and Takoradiharbour. As a developing country, it relies on these two ports for revenue, foreign exchange and employment. Over the past decades these ports have undertaken a lot of reforms all with the hope of ensuring that its operations become standardized with world operations in order to remain competitive and meet international standards that conform to world trade facilitation agreement. In view of this the government in 1st September, 2017, introduced the Port Paperless System (PPS) at its ports for the clearing of goods and also for all port related business. The introduction of this PPS was meant to improve the trade competitiveness of Ghana and also help avert challenges such as in explicable charges, delays, lack of transparency, bureaucracy and complexity in port operations that have been attributed to all past port reforms. However, barley after a year of its operations a lot of studies have revealed many challenges, ranging from stakeholders acceptance to issues related to information technology support. This paper attempts to delve into the PPS operations using a modified version of the UTAUT model in order to enhance its acceptability amongst all the stakeholders within the port sector of Ghana.
Keywords - Paperless System, Port, Ghana, UTAUT.