Paper Title
A Model for Quality Evaluation of Procedure Documents

As a company wants to maintain the operational information or knowledge, the knowledge is usually represented as Standard Operating Procedures (SOP). However, the procedure documents are not always represented in the same forma. As a result, it is often difficult for the operator to acquire the contents from the procedure documents. To solve the above problems, this study analyzes the key characteristics and structure of the unstructured procedure documents. After that, this study develops a three-stage methodology for procedure quality evaluation. Based on the proposed methodology, the company can efficiently evaluate the completeness of procedure documents in order to effectively maintain the operational knowledge. Keywords - Text Mining, SOP, Procedure Documents, Quality Evaluation