Structural Adjustment in Insurance Claims Management System “Case Study: West African”
The Africa Insurance Companies are vibrant and growing industry with a large potential to contribute to economic growth if properly developed. The industry is regulated by parent’s body which is established by an act of parliament responsible for the licensing of Insurance Companies, brokers, and loss adjusters in West African.This study examining the structural Adjustment in Insurance claims management system in West Africa. According to (Pearson & Robinson, 2007) Insurance companies provide unique financial services to the growth and development of every economy. Such specialized financial services range from the underwriting of risks inherited in economic entities and the mobilization of funds through premiums for longterm investments in the continent.This research comprises significance of the study, scope, objectives, the challenges, economic benefits and technological impact of insurance industries delivery as a strategy for achievement of the profit maximization in insurance companiesin West Africa.For sure, if an individual has just started selling insurance, then must understand the important skills to survive in the industry on either be positive or negative change in business in the continent. This comprehensive research survey on insurance claims and management system in West Africa had offers a unique research of the actual experience of insurance consumers in a market with very high insurance penetration in West Africa. The question of whether such actions introduce moral exposure could be similarly explored in the future. This research will look at the primary underwriting framework to provide a structure with which to examine the complication of insurance, as such, it offers several opportunities for empirical testing as well as future extensions and improvements.The need for state regulatory intervention in the private property insurance market must have the ability of private insurers to adapt to changes in the risks they choose to bear, and thereforemeet the demands for coverage. Equally, the ability of private insurers to adapt to changes in the underlying risk exposure is affected by the regulatory regimes in which they operate. In most of the countries prone to natural disasters, there is a range of journals and proposals for successful strategies in managing unsuccessful risks and the feasibility of capital market solutions in West Africa. This research is an empirical design which utilizes responses of structured questionnaire of 125 respondents from ten (10) insurance companies and brokers across West Africa to explore quality of service delivery of insurance in the continent. This study concluded that there is a positive relationship between government regulatory body and insurance companies in West Africa. This implies that implementation of insurance companies can enhance their efficiency, quality of service, and profitability in the continent. The implication of the research is that, insurance companies should always update their services regularly, in view of its impacts on quality of service delivery and effectiveness. This paper also highlighted the need for regular training of insurance personnel to keep them abreast of the current technologies in the use to ensure that the industry contribute positively to the economy growth in West Africa.The Insurance Regulatory body in the continent should formulate a well-defined regulatory framework to ensure that all the new companies are registered and encourage new technologies in the continent. Insurance industry in West Africa should allocate adequate resources for research on new technology in their budgets which may enhance insurance penetration in West Africa.The result of the study may benefit several stakeholders among them are the insurance companies, investors, government, and researchers in West Africa.
Keywords - Insurance Claims, Structural Adjustment, Management System, Technological Impact, Economic Growth.