Hot Desking : Creating Efficiency in The Workplace or Deteriorating Workplace?
We are in the digital age,which fly-in fly-out workers are commonly found in workplaces. The workplace infrastructure subsequently needs to be restructured or redesigned to fit those workers and the current economy. Tostay competitive in the market, companies can also execute strategies such as differentiation or cost leadership and/or redesign their business model (Martin 2015; Porter 1996). Hot desking is the situation in which workers use any available desk as needed (Felstead et al. 2003) and that offers exchangeable workspaces (Hirst 2011). It is claimed that it generates cost-saving benefits (Fawcett &Chadwick, 2007; Warren, 2003) as organisations can save the costs of workstations and PCs. It is accordingly considered by companies to be their cost-saving strategy.Arguably, researchers (Goldstein 2013;Grigg 2019; Laing2014) expressed different opinions. Hence, this research aims to review the literature to outweigh the costs and benefits of the implementation of hot desking in the modern workplace. Peer-reviewed journal articles were selected from online databases such as Gale General OneFile, ProQuest, and EBSCOHost and used in this review. The research outcomes found that hotdesking tends to create more negative consequences than the positive ones because workers have less social interactions and feel isolated (Brown &O’Hara, 2003; Hislop & Axtell, 2007; Schwarz, 2003). Besides, it is evident that theworkplace directly affects workers’ motivation and productivity. Plan analysis and the Time Utilisation Survey should be therefore used to redesign the workplace so as to provide workers with flexibility and their working styles. A well-designed workplace creates an entrepreneurial culture where workers are allowed to share their knowledge and ideas in whichcompanies will make efficient use of it (Harrison 2004).
Keywords - Hot Desking, Employee Motivation and Productivity, Cost Leadership, Differentiation, and Workplace Design