Paper Title
Development of Known Error Database System Based on Knowledge Management Cycle

Abstract
The Directorate of Technology and Information System Development (DPTSI) ITS in its business processes has problems that causes repetition of incoming IT incident reports and documentation required to handle IT problems from service desk when there are structural position changes. DPTSI wants to improve service desk performance and to facilitate users in solving IT problems. This study uses the knowledge management cycle method based on incident log processing service desk of DPTSI. This method has 6 stages that is create, capture, refine, store, manage and disseminate knowledge. This study implementing the knowledge management cycle is only at the stage of store knowledge which is the stage of making the system to document knowledge. The output in this study is a known error database system that can be used to document knowledge on IT incidents handling from service desk and IT service users. Keywords - Knowledge, Knowledge Management, Known Error Database, Service Desk, Incident, Incident Log