Outpatient Waiting Time Analysis at X Hospital
As larger proportion of the Indonesian get healthcare benefit through the national health insurance scheme (Jaminan Kesehatan Nasional), the private sector is well poised to respond to the increased demand. X Hospital is a private hospital located in Bandung, Jawa Barat, which provides both outpatient and inpatient services. This hospital has average of 86 minutes of lead time while the maximum lead time that has been set by Keputusan Menteri Kesehatan Republik Indonesia No. 129/MenKes/SK/II/2008 is 60 minutes. Therefore, X Hospital needs to improve this area. The causes of long patient’s waiting time are unavailability of installed insurance sign, limited staff, misplaced medical record files, borrowed medical record files, early patients arrival, and late doctors. Digitalization is suggested as the solution because it allows patients to come based on the predicted examination time. The offline registration process will be replaced by online registration using mobile application and website, while the paper-based medical record will be replaced by electronic medical record. Based on the predicted calculation, this new system can reduce patients waiting time by 77.9%, from 86 to 19 minutes which suits the Indonesian Ministry of Health’s policy.
Keywords - Digitalization, Electronic Medical Records, Lead Time, Online Registration, Patient’s Waiting Time