Examination of Tourism Competence Training of Hotel Staff to Support Tourism Industry of Nakhon Pathom Province
This study aims to examine competency-based hotel staff training styles to support tourism Industry in Nakhon Pathom Province. This mixed-methods study used questionnaire and examination forms to obtain data from the sample group, consisting of 110 persons. The obtained information was analyzed by a statistics software package and explanatory analysis. According to the study, knowledge necessary in such training were tourist attraction, route to the tourist attraction, and tourist recommendation and planning. Training styles were CSR, visits, base activities and question/answer contests. Content in training should include general tourism knowledge, route to tourist attractions and attraction recommendation.
Keywords - Training, Competence, Hotel Staff