Paper Title
Development of Standard Manual for Facial Massage Training Using Work Study Method

Abstract
With improvement of living standard, people pay more and more attention on health and beauty. Thailand spa industry attracts many people because of the lower labor costs and attentive service. It demands more professional skills for facial massage(one type of spa). This paper presents how to using work study method to develop a standard manual for facial massage. Firstly, interviewing the experts and holding community of practice to identify the explicit knowledge for facial massage training. Secondly, transferring facial massage tacit knowledge to explicit knowledge. Using work study to record the facial massage process, and analyzing the movement, and pressure. Thirdly, applying a work study to knowledge management practice. Using work study to calculate the standard time, and creating community of practice to evaluate the standard manual. Key words- Work study method, Facial massage, Knowledge management