Revisiting New Public Management: Municipalism and Service Delivery Effectiveness
New Public Management (NPM) is a sign of a significant change in the public sector management perspective. It is a global scientific revolution in the 20th century in connection with the mechanism of governance in public service. NPM is portrayed as a normative conceptualization that is different in many aspects from traditional public administration, providing services that citizen value to increase the autonomy of public managers and rewarding organizations and individuals to boost the competencies of public sector service delivery. Municipalities are among the government agencies that play an important role in terms of service delivery. However, various shortcomings have been revealed by various parties associated with the administration and management of municipalitiesin delivering its services effectively. In this era,‘municipalism’ which refer to the idea that cities and regions should have more autonomy from the nation-states in which they’re located, while also being active participants in a global network of peer municipalities that upholds human rights and humanitarian standards is becoming more important. It is an idea that incorporates old and new concepts from all over the social, political and economic landscape, including urbanism, community based economics, social ecology, participatory democracy, and many more. Municipalism should help mobilize residents to participate deeply in local problem solving and provide a positive alternative to the failure of the nation-state. Hence, this paper will discuss the practice of NPM in Malaysia specifically in the context of local government service delivery and how the emergence of municipalisminfluence it by focusing on the aspect of governance.
Keywords - New Public Management (NPM), service delivery, effectiveness, municipalism