Title : THE IRES INTERNATIONAL CONFERENCE |
Conference Place & Date: Hamilton, New Zealand 06-05-2018 |
The Impact of Self-Service Technology Service Quality Toward E-Satisfaction at Pt Kereta Api Indonesia (Persero) | |||||||||||
Page(s): | 1-7 | ||||||||||
Author | Herry Irawan, Sarrah Azka Ditya | ||||||||||
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A Gap Analysis of Mobile Service Quality Between Manager's Perception and Customer's Perception | |||||||||||
Page(s): | 8-14 | ||||||||||
Author | Herry Irawan, Muthia Fauziyah, Alfira Sofia | ||||||||||
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