Total Quality Improvement Through Quality Circles in Technician Education Institutions of India
The purpose of this paper is to summarize the experiences of various technician Institution of India, which have managed institutional level total quality change successfully, during this decade. The relevance of TQM, The design of quality change, process of implementation, significant outputs, and impact are explained and presented in this paper. The paper further detailed the various form and shapes of resistance within & outside of institutions system boundary. The strategies used by institutions to overcome resistance and ensure the impact of quality change is also discussed in brief. This paper is based on the evaluation study of 28 Polytechnics all over the country, which have introduced total quality improvement, change as a project. Various relevant experiences are also shared, which gives reality of the outcome of institutional level quality improvement attempt.