Impact of Application of Business Process Reengineering in Improvement The Efficiency and Effectiveness of The Islamic Banks in Jordan A Case Study of The International Islamic Arab Bank
This study aimed to identify the applying degree of Business Process Reengineering (BPR) in the Islamic Banks in Jordan and the impact of this application in improvement the efficiency and effectiveness of the Islamic Banks in Jordan: A case study of the International Islamic Arab Bank. The study population consists of all employees of (300) in the International Islamic Arab Bank. To achieve the study objectives, a questionnaire has been prepared with (30) item. The validity of the tool has been examined by being presented to a set of referees. The reliability of the tool has been examined by using Cronbach’s Alpha Coefficient; the overall reliability coefficient of the tool has been (0.83). The study findings a number of results, including:
1.. The applying degree of (BPR) and it's dimensions in the International Islamic Arab Bank between (high & middle) from the respondents’ perspective.
2. There exist a statistically significant impact at the significance level (α = 0.05), in general for the (BPR) dimensions (process redesign, innovation and renovation, and offering of new products) in improvement the efficiency and effectiveness of the Islamic Banks in Jordan.
Upon the foregoing results, the study reached to a number of recommendations and suggestions.
Keywords- Business process reengineering (BPR), Efficiency, Effectiveness, Islamic Banks, International Islamic Arab Bank, Jordan.