Unleashing the Power of Experiential Learning
While many customer/client-facing professionals undergo a high level of training, nothing quite prepares them for performing the skills within the classroom. Experiential learning is one of the most pure and basic forms of learning, and when used within training it develops creative thinking, self-confidence, and self-reflection. Practice of skills in a safe environment enables delegates to reflect on their performance and understand that they have a) been through it once before should they face it again, and b) experience to draw from. This will enable greater confidence when performing the skill at a later date. This paper discusses the effect of experiential learning, as well as imparts ideas for teaching staff wishing to incorporate such techniques into their sessions.
Key words- Experiential learning, professional development, training