The Follow-Up Process Design Of Suan Sunandha Rajabhat University
This study is a survey research aiming to study the follow-up process of SuanSunadhaRajabhat University; to evaluate the appropriateness of follow-up process manual; and to evaluate the satisfaction of service receivers towards services of the Planning and Policy Division. The data, in terms of manual, has been collected from 22 staffs from 5 different sections of the Policy and Planning Division, applying content analysis method with absolute consensus; meanwhile, the data, in terms of satisfaction, has been collected via a questionnaire – assessing the satisfaction level, from 97 administrators and staffs from planning and quality assurance network. Mean, standard deviation and percentage are employed for data analysis.
The research results are as follows:
1) The follow-up process consists of 4 steps with 13 actions:
Step 1 - planning - consisting of 3 actions – identifying the calendar, designing the manual, and clarifying how to operate as well as the time frame;
Step 2 – operation - consisting of 3 actions: operation under the plan / calendar, collecting and checking the operation result, and summarizing and making report to administrators;
Step 3 – following up and evaluation - consisting of 3 actions: plan conclusion and monthly report, checking output according to calendar identified, and reporting to administrators;
Step 4 – improvement - consisting of 4 actions: surveying satisfactions towards following-up and services of Policy and Planning Division; survey result analysis, reporting to administrators; and employing the results for development.
2) The operation manual consists of objectives, framework, definition, responsibility, identification and indicators, reference, following-up flow chart, and operation method. The consensus is that the manual is appropriate and can be used effectively. Upon using the manual, the satisfaction overall is at the high level ( = 4.19, S.D. = 0.596), which is beyond the expected goal and higher than the 2014 fiscal budget year
Keywords- Process, following up.